Terms of Service
1. Introduction
These Terms of Service govern your use of the PawPal Cuisine website and the purchase of our products. By accessing our site or making a purchase, you agree to be bound by these terms. If you do not agree, please refrain from using our services.
2. Product Information
PawPal Cuisine specializes in premium, non-GMO, quail-based pet foods produced on our family-owned farm in Sun Valley, California. We are dedicated to maintaining high standards in quality and sustainability, and our products are crafted to support your pet’s healthy diet.
3. Orders and Payments
- Order Processing : Orders are processed within 1–2 business days of receipt. Due to the perishable nature of our products, we take special care in packaging and shipping to ensure freshness.
- Payment Methods : We accept major credit/debit cards and other secure payment methods as displayed at checkout. Payments are processed through a secure, third-party payment provider.
- Order Confirmation : After placing an order, you will receive an email confirmation with order details. Please review and contact us immediately if there are any discrepancies.
4. Shipping and Delivery
- Shipping Zones : Due to the frozen nature of our products, we currently only ship within specific regions. Shipping availability will be shown at checkout.
- Delivery Timeframes : Estimated delivery times will vary based on location and selected shipping method.
- Shipping Restrictions: Our products require temperature-controlled shipping to ensure freshness. In the event of extreme weather or other conditions that may compromise delivery, we will notify you.
5. Allergen Disclaimer
Our products contain quail meat and quail eggs, which may cause allergies in pets sensitive to poultry or egg products. We strongly recommend consulting with a veterinarian before introducing new foods to pets with known allergies or dietary sensitivities.
6. Product Use and Liability
PawPal Cuisine products are formulated exclusively for pets. We are not liable for any adverse reactions experienced due to allergies or improper use of the product. By purchasing, you agree to follow all feeding guidelines and understand that product results may vary by pet.
7. Modifications to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on our website, and continued use constitutes acceptance of such changes.
8. Contact Information
For questions regarding your order, account, or our Terms of Service, please contact us via email at support@PawPalcuisine.com or call our customer service at call (323) 590-8438.